SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey. Using mobile apps to create a seamless shopping experience.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Utilizing CRM software for personalized interactions to get a holistic view of each customer’s journey. Using mobile apps to create a seamless shopping experience.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Automated emails, chatbots, and customer relationship management (CRM) systems can help deliver consistent messages, provide instant responses, and gather customer information efficiently.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. Automated emails, chatbots, and customer relationship management (CRM) systems can help deliver consistent messages, provide instant responses, and gather customer information efficiently.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52