SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Lumoa

AUGUST 8, 2023

Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. A high NPS score is a strong indicator of customer loyalty, which can drive repeat business and positive word-of-mouth referrals, thereby contributing to your company’s growth and reputation.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. Survicate enables you to design NPS surveys easily without using any code. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 4, 2023

Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. These indicators can be your NPS score, customer retention rate, CSAT score , etc.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. They constantly find innovative ways to give their customers exactly what they want and, make their interactions memorable and enjoyable. These indicators can be your NPS score, customer retention rate, CSAT score , etc.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52