TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. TeamSupport goes beyond traditional ticketing systems.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

Experience Investigators

AUGUST 1, 2023

Video game design companies are offering bonuses for their staff to learn how to use AI. This is a game changer in every industry, and CX leaders will be asked to participate whether they’re ready or not! Consider self-service options, improved internal processes, and seamless omnichannel experiences.

AI 52

AI Customer Service Customer Experience Machine Learning 52

SurveySensum

SEPTEMBER 21, 2023

Personalize Your Customer’s Experience A whopping 99% of marketers believe personalization strengthens customer relationships, with 78% noting a significant impact. This statistic highlights the critical role of personalization in meeting customer expectations. This keeps subscribers engaged and loyal. That’s all.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CommBox

NOVEMBER 22, 2022

Customers still need and want the ability to connect with a human. . Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . This includes phone calls.

CX 98

CX E-commerce Net Promoter Score NPS 98