Intercom

FEBRUARY 15, 2023

Customer satisfaction is one of the most important considerations for any business. After all, a healthy business relies on happy customers – and if your customers aren’t happy, they probably won’t stick around. There are lots of ways to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Intercom

FEBRUARY 8, 2023

These customer service experts work in companies of all sizes in North America and Europe, operating across a range of industries, such as technology, finance, education and e-commerce. They shared which trends they predicted would shape customer service in 2023. Personalization is critical to business growth.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

OCTOBER 31, 2023

There are several reasons that signify how crucial CX is: Fosters Customer Loyalty: 86% of consumers are willing to pay more for a superior customer experience. A great CX is key to building customer loyalty and encouraging repeat business. Now comes a question – How to measure customer experience?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

NOVEMBER 22, 2023

Is it the website’s usability, customer journey, or the brand’s overall perception? Connect with Business Objectives: Align these feedback objectives with broader business goals. Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? Optimize for Different Devices: 3.7%

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. If not, then this blog is for you.

Retail 52

Retail Customer Service E-commerce Social Media 52