Shep Hyken

FEBRUARY 14, 2022

One of the most important parts of this process is making sure that you’re asking customers the right questions. I believe quantitative survey questions, such as NPS, CSAT, etc., Customer Experiences Beset With Bows – How to Celebrate and Delight Every Time by Joseph Michelli. accounting, legal services).

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data.

Start-ups 118

Start-ups Innovation Sales NPS 118

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Aim: customers as brand evangelists. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 90

CXM Non-Profits Close the Loop CX 90