ECXO

APRIL 7, 2024

It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? Innovation, spurred by creativity, ensures that businesses do not stagnate. How can we not just serve them, but surprise them?”

AI 107

AI CX Artificial Intelligence Predictive Analytics 107

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. Now, let’s talk innovation. Finally, we have data analytics. Are we going to find it?

CX 86

CX Innovation Technology Technology 86

Helpt

FEBRUARY 14, 2024

A Quick Story About Rocks In the dawn of business - think Stone Age era - decisions were made in a manner that might seem almost comical to us now. Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Ugg and Ogg based their business decisions on gut feelings and personal experiences.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. How Does Predictive Lead Scoring Work? About Commbox.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52