Experience Investigators

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

ProProfs

MAY 4, 2023

But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. You can create your fun employee engagement quizzes on various subjects, such as: Pop culture topics, such as movies , music , sports , fashion , etc.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team. align company to CX.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”. How often do you call them?

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

APRIL 14, 2021

The benefits of a great B2B CX program can be reduced churn and increased business growth. However, good B2B examples can help show how true business impact has been achieved through successful CX programs. The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26

B2B Close the Loop CX B2C 26