Shep Hyken

FEBRUARY 14, 2022

accounting, legal services). Business growth and customer experience (CX) have become synonymous today, wouldn’t you agree? The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. As a bonus, it assists in preventing escalations like social media backlash or legal nightmares. Extreme climate, pandemics, and other economic forces can interfere with business. Change Management. The Future of Offshoring.

Contact Center 109

Contact Center Entertainment Legal Retail 109

MattsenKumar

MAY 14, 2021

Since, shrinkage is merely dependent upon “how agents fare during a particular stint”, it can affect production levels during high-traffic days and affect business growth. No stakeholder can control these factors, in fact not providing the mentioned holidays or vacations can invite legal action by local authorities.

Contact Center 52

Contact Center Non-Profits Legal Technology 52

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV shows managers the size of business at-risk or at-opportunity. We have the technology to do this.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV shows managers the size of business at-risk or at-opportunity. We have the technology to do this.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. We were building Intercom for internet businesses that we knew. As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data. Atlassian is a much larger organization, it’s a bigger ship.

Start-ups 118

Start-ups Sales Innovation NPS 118