Experience Investigators

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. So, take these insights and put them into action.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

MARCH 23, 2022

And yes, we’re sporting a refreshed look as well! First-party data about your customers – which your business can legitimately collect, own, and use without privacy concerns – will be critical for businesses to deliver personalized experiences. Learn more about the Engagement OS. We heard from our incredible customers.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. We were building Intercom for internet businesses that we knew. Hopefully you can use them to create better relationships with customers and help drive business growth. “In We have six company values at Intercom.

Start-ups 118

Start-ups Innovation Sales NPS 118