Customer Service Life

NOVEMBER 5, 2018

When you picture customer service training, what key elements come to mind? Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 182

CX Innovation Contact Center Education 182

MattsenKumar

SEPTEMBER 27, 2021

A call center is frequently the first point of contact for customers and the most consistent point of contact throughout their interactions with your company. 61% of customers refuse to do business with companies that provide bad customer service. What Is Call Centre Management?

Contact Center 52

Contact Center Technology Technology Finance 52

Comm100

FEBRUARY 6, 2018

Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Powerful Email Marketing Automation Tool. Astute Solutions. Freelancers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42