Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers. Why only three?

CX 97

CX CXM Customer Journey Map Sports 97

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 182

CX Innovation Contact Center Education 182

Customer Service Life

NOVEMBER 5, 2018

When you picture customer service training, what key elements come to mind? Sure, you may have training for customer service representatives, but what if you want to train some to be leads, supervisors, or managers? This article was originally published on the FCR blog on October 8, 2018.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Filed under: Customer Service.

Hospitality 149

Hospitality Hospitality Retail Engineering 149

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Elevate services by incorporating direct customer support surveys to gather insights.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52