Customer Service Life

NOVEMBER 5, 2018

Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical. The post 8 Essential Features for your Contact Center LMS appeared first on Customer Service Life.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. I have learned a few things through his passing as well.

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. I have learned a few things through his passing as well.

CX 182

CX Innovation Contact Center Education 182

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick: Promoting a digital-first mentality throughout the contact center. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

MattsenKumar

SEPTEMBER 27, 2021

Make sure your contact center agent job descriptions are clear and honest, with an explanation of the benefits and remuneration. Your findings will help you improve your performance management efforts by allowing you to give better feedback, empower your agents, and streamline your call center processes. Call Recording.

Contact Center 52

Contact Center Technology Technology Finance 52

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Set Your 2018 Business Priorities with CCW Digital’s Winter Report. Freelancers.

Social Media 41

Social Media CRM Omnichannel Invoicing 41