Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. Business management and finance. Remember: prospecting is a numbers game.

Sales 104

Sales Social Media Gaming Start-ups 104

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. Business management and finance. Remember: prospecting is a numbers game.

Sales 52

Sales Social Media Gaming Start-ups 52

ClearAction

NOVEMBER 18, 2015

Expectations are the name of the game. Start with the people who facilitate various facets of customer experience management : analytics, CRM, loyalty, references, service, user experience, voice-of-the-customer, and so forth. Data Patterns. Natural breakouts of customer data can be your best revelation yet.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59