Beyond Philosophy

JANUARY 12, 2023

However, with three pioneers of Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next. I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. An authoritative view on just about anything.

CX 78

CX Artificial Intelligence Engineering Customer Satisfaction 78

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. " To summarize as it applies to CX management: The company leaders establish and monitor CX policies. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

Sprinklr

JUNE 23, 2021

To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Enterprises have fallen into point solution chaos and fractured the customer experience — spending millions treating each symptom, but missing the cure.

CXM 98

CXM Government Start-ups Customer Experience Management 98

ClearAction

AUGUST 21, 2016

If It’s Called Customer Experience, Why Is It All About the Brand? While companies clamor to get their share of revenue from new and existing customers, the delta between what brands say they do for customers and what actually happens has never been larger. Janice Cuban. A: Absolutely.

Social Media 54

Social Media Customer Experience Customer Journey Map B2C 54

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

ClearAction

MAY 24, 2016

Industrial customers have a lot riding on most things they buy. High-pressure components of their customer experience include their reputation, productivity, time-to-market, cycle time, assets usage, opportunity cost, substantial financial risk, and career paths. B2B Customer Loyalty. B2B Customer Experience Influencers.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

ClearAction

MARCH 24, 2017

Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. Value chain thinking is extremely valuable in customer experience management. That is what customers reward. and Customers First Drives Business Performance ).

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

Qualtrics

APRIL 28, 2020

Tryg uses a single Qualtrics dashboard for its digital business. All users - from engineer to exec - can log on and see the real-time customer data they’re permitted to see, based on role. And Tryg’s busy management team uses the Qualtrics mobile app to track and look at reports. “A

CX 29

CX Engineering Start-ups Touchpoint 29