Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. Customer experience management is what you do before, during, and after you find out how customers feel about what you did.

CX 97

CX CXM Customer Journey Map Sports 97

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

Education 239

Education Sales Customer Retention Customer Loyalty 239

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Preemptively identify recurring customer issues. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . It’s one of our favorite places to learn about every facet of consumer-first business management.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Higher NPS indicates satisfied customers, essential for delivering the best customer experience.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 41

Social Media CRM Omnichannel Invoicing 41