Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution! Why only three?

CX 97

CX CXM Customer Journey Map Sports 97

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And keep a keen ear to user feedback for continuous improvements, ensuring your SaaS offering remains innovative and user-centric.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136