CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. An innovative mindset. First, his innovative mindset towards customer service and CX. Thank you for those lessons, Tony.".

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. An innovative mindset. First, his innovative mindset towards customer service and CX. Thank you for those lessons, Tony.".

CX 182

CX Innovation Contact Center Education 182

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution! Why only three?

CX 97

CX CXM Customer Journey Map Sports 97

1 to 1

JANUARY 18, 2021

Online retailers, meanwhile, leaned into efforts to replicate the in-store experience with virtual reality tools that let shoppers try on clothes and jewelry from home and other innovations. The question is, which of these innovations will we keep?” Joel asked. And if you take something away [that customers like] what does that say?”

Retail 36

Retail Innovation Management Consulting Gaming 36

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And keep a keen ear to user feedback for continuous improvements, ensuring your SaaS offering remains innovative and user-centric.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

DECEMBER 12, 2018

It reminded so much about when I worked for my Mam’s business, and the time we worked out of a bedroom. This made me realise that I would be joining a company full of innovators and disruptors, a place where people create their own story. Alice McGinley is a Sales Manager in Qualtrics’ Dublin, Ireland office.

Sales 36

Sales Start-ups Education Innovation 36