Zendesk

AUGUST 10, 2021

A webinar doesn’t just position your brand as an industry expert—it’s also an opportunity to offer potential customers free advice or education. For a lot of prospects, that means connecting over messaging and social media apps. Business management and finance. On-demand media. Nonprofits and charities.

Sales 104

Sales Social Media Gaming Start-ups 104

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Beyond Philosophy

FEBRUARY 6, 2019

an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. You need also to monitor social media and implement new technologies like facial recognition to get a better idea of what is happening throughout your experience in real time.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

Zendesk

AUGUST 10, 2021

A webinar doesn’t just position your brand as an industry expert—it’s also an opportunity to offer potential customers free advice or education. For a lot of prospects, that means connecting over messaging and social media apps. Business management and finance. On-demand media. Nonprofits and charities.

Sales 52

Sales Social Media Gaming Start-ups 52

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), Speak the language of business managers.

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

SugarCRM

MARCH 10, 2022

Yet, with the endless proliferation of social media channels, some marketers look warily at email as a marketing channel. In fact, email marketing works best when it’s supported with robust content and social media strategies. You need all of them working together to educate leads and entice them into your sales funnel.

Social Media 52

Social Media Education Start-ups Sales 52

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Powerful Email Marketing Automation Tool.

Social Media 41

Social Media CRM Omnichannel Invoicing 41