Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Annette Franz @ CX Journey. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Beyond Philosophy

FEBRUARY 6, 2019

an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Making a Business Case for CX Must Be a Priority. Senior management needs to understand and embrace the ideas behind Customer Experience. The experts agree.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

ClearAction

MAY 18, 2017

Low survey response rates, capturing feedback at all important touch-points, selecting the right scales and questions, integration of customer data across systems, connecting the dots across VoC sources, linking VoC with operational and financial data, or driving customer experience (CX) excellence? Design CX metrics as a value chain.

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

SugarCRM

MARCH 10, 2022

Yet, with the endless proliferation of social media channels, some marketers look warily at email as a marketing channel. In fact, email marketing works best when it’s supported with robust content and social media strategies. You need all of them working together to educate leads and entice them into your sales funnel.

Social Media 52

Social Media Education Start-ups Sales 52

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Powerful Email Marketing Automation Tool.

Social Media 42

Social Media CRM Omnichannel Invoicing 42