Beyond Philosophy

FEBRUARY 17, 2020

Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. Some brands have similar relationships with their customers, especially in social media. .

AI 166

AI Social Media Artificial Intelligence CX 166

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Annette Franz @ CX Journey. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

MARCH 25, 2021

Read our round-up of retail CX trends for 2021. On the flip side, only 21 percent of overall respondents think retailers shouldn’t raise their voice on social issues. Related read: The hottest CX trends for retailers are here to stay ]. Slogans and social media posts are too easy; consumers want to know what you’re going to do.

Retail 98

Retail Social Media Start-ups CX 98

Beyond Philosophy

FEBRUARY 6, 2019

an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Making a Business Case for CX Must Be a Priority. 4 VITAL CONCEPTS OF BEHAVIORAL ECONOMICS EVERY CX MANAGER SHOULD KNOW.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation.

Social Media 345

Social Media VOC VOE Contact Center 345

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation.

Social Media 182

Social Media VOC VOE Contact Center 182

ClearAction

MAY 18, 2017

Low survey response rates, capturing feedback at all important touch-points, selecting the right scales and questions, integration of customer data across systems, connecting the dots across VoC sources, linking VoC with operational and financial data, or driving customer experience (CX) excellence? Design CX metrics as a value chain.

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54