Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Powerful Email Marketing Automation Tool.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

ClearAction

AUGUST 21, 2016

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much brand-centered thinking and not enough customer-centric business management. See the math problem here?

Social Media 54

Social Media Customer Experience Customer Journey Map B2C 54

C3Centricity

JULY 20, 2020

. #2 Meeting company quotas: Instead of company quotas on the number or proportion of new product launches, a better target is a percentage of sales. This should eliminate all but the very best ideas, which are expected to increase sales rather than merely replace current products or expand on-shelf display. #3

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), Speak the language of business managers.

VOC 54

VOC Voice of the Customer Customer Feedback Social Media 54

SugarCRM

OCTOBER 8, 2019

Exceptional customer experience is the key to cultivating customers for life and successful business growth. Inbound marketing, social media marketing, SEO, PPC, the list goes on…. The thing to remember is that these are leads – and converting them to business is a different endeavor. Let’s Talk Marketing.

CRM 20

CRM Data Entry Customer Experience Customer Relationship Management 20

Qualtrics

OCTOBER 1, 2019

The media doesn’t seem quite so interested in you as it used to. Many business managers won’t pick up on the problem until something sets off an alarm, and then suddenly the entire business is thrown into a panic. Some anecdotal comments from buyers about considering a switch. Less loyalty among buyers.

Social Media 20

Social Media Gaming NPS Start-ups 20

C3Centricity

MAY 1, 2018

. #2 Meeting company quotas: Instead of company quotas on the number or proportion of new product launches, a better target is a percentage of sales. This should eliminate all but the very best ideas, which are expected to increase sales rather than merely replace current products. #3 I hope you appreciate it!

Innovation 48

Innovation Start-ups Retail Social Media 48

Comm100

MARCH 8, 2017

Andrew Neff has been awarded the title of “Top 50 Thought Leader” with the International Customer Management Institute in 2014, 2015, and 2016. His areas of expertise include customer experience, marketing, social media, and the Cloud. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 0

Customer Service Start-ups Sports Social Media 0