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Top 5 IT Features Your CRM Needs

SugarCRM

CRM tools have become a staple in all organizations around the world. But apart from elevating the customer experience, CRM tools are also designed to provide the end user and organization a more streamlined experience for their cross-departmental processes and daily tasks. Low Administration Efforts Let’s be honest.

CRM 26
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A Blueprint for CRM Success: Additional Insights and Replay Available

SugarCRM

Yesterday I hosted a webinar titled “A Blue Print for CRM Success,” where I outlined some of the key elements of planning and rolling out an effective CRM strategy. We outlined the key characteristics you will want to look for in a CRM partner and vendor. How do they fit in into CRM solution and SugarCRM?

CRM 33
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Unlocking Business Growth with a Robust CRM: Insights from the SugarCRM’s Connected Conference

SugarCRM

And we certainly are familiar with how different industries or niches have specific automation and business process needs. This is why robust CRM is mandatory, regardless of your niche or industry. They help you streamline standard business processes by managing approvals, sales processes, call triaging, and more.

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7 Tips to Make Sure You’re Investing in a All-In-One CRM and NOT a Contact-Management Tool

SugarCRM

Contact relationship management (CRM), contact management system (CMS) … what’s the difference? CRMs lead up to signing the contract, and follow the relationship well after it. Moving forward over the next five years, 45% say the top priority for maximizing value from CRM will be gaining a complete view of all customer interactions.

CRM 26
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Customer data privacy: A CX guide for 2024

Zendesk

If your customers can’t trust your business to properly handle their personal information, it is unlikely that they’ll trust you for anything else. Plus, customer data privacy is often a legal requirement. For example, if your business has no need for a customer’s date of birth, then you shouldn’t ask them to provide it.

CX 52