Zendesk

JANUARY 18, 2024

Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders. According to our CX Trends Report, 75 percent of businesses believe that a lack of transparency could lead to increased customer churn in the future.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SugarCRM

DECEMBER 21, 2023

Without similar protocols, sensitive data such as customer data, business practices and strategies, employment information, and more, are vulnerable to cyberattacks.

CRM 26

CRM Compliance Legal Technology 26

Zendesk

JANUARY 18, 2024

If your customers can’t trust your business to properly handle their personal information, it is unlikely that they’ll trust you for anything else. Plus, customer data privacy is often a legal requirement. For example, if your business has no need for a customer’s date of birth, then you shouldn’t ask them to provide it.

CX 52

CX Education Government Compliance 52

SugarCRM

JANUARY 22, 2018

-based multinational enterprises that do business with EU citizens. But what about companies that have no direct business operations in Europe? Here’s a handy chart that will help you determine if you are affected by GDPR: One additional point: small businesses need to be aware of GDPR just like the big guys.

Compliance 38

Compliance Legal Business Operations 38

Hodusoft

SEPTEMBER 30, 2018

Communication is at the core of business operations. Operational cost and vendor management keeps in grips with each other like customers. Businesses have confessed IP PBX benefits are several. Hosted IP PBX solutions are completely legal solutions. Standard telephony is out, yes old school.

Legal 40

Legal Contact Center Technology Technology 40

SugarCRM

JANUARY 30, 2019

We are a service organization without straightforward customers, how suitable is SugarCRM for business relationship management? legal contacts, finance contacts, suppliers, agencies etc? ” In a business services model, the relationship IS your product in a lot of ways.

CRM 33

CRM Invoicing Legal B2C 33

Fonolo

MAY 7, 2015

As the manager of a contact center, you must be the resident authority in every aspect of the industry, as well as your business. Good call center managers are knowledgeable about internal affairs, such as technology, processes, branding, legal requirements, and human resources. Review Their Contact Center’s Data.

Contact Center 126

Contact Center Technology Technology Start-ups 126