CallCare

MAY 21, 2024

As we look at these strategies, we will also touch upon the increased customer expectations for immediate and effective support, setting the stage for how your business can meet these demands efficiently. Define Availability Expectations A step in consistent and reliable customer service is to define clear availability expectations.

Artificial Intelligence 52

Artificial Intelligence Customer Satisfaction Social Media Customer Expectations 52

Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. But how do you know which solutions are best for your operation? Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

ECXO

MAY 14, 2024

Social skills: Effective communication and relationship management are crucial. Businesses should strive to be good listeners, responsive to feedback, and proactive in their community engagements. The future of business, in whatever form it takes, will always be rooted in human desires, creativity, and connections.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. But are you utilizing your CRM to its fullest potential? .

CRM 70

CRM Sales Customer Relationship Management Touchpoint 70

Ameyo Callversations

OCTOBER 27, 2021

Customer Relationship Management (CRM) software is considered to be the heart of every growing business. Fortune Business Insights 2020 ). CRM Integration – Vital for Every Business. Client Management. The CRM software market is one of the largest and fastest-growing markets in the world.

CRM 52

CRM Social Media Customer Relationship Management Sales 52

Hodusoft

JULY 19, 2023

Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment. It is designed with the intent of streamlining and optimizing the call handling process, improving customer service, and enhancing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98