Execs In The Know

APRIL 8, 2022

Investing in employees (and the tools and technologies that support employees) is one of the single best investments that can be made in the CX space. CX Transformation Secret Revealed: The Hero Is Your Customer! Presented By: Jen Johnson, Senior Vice President of Business Transformation, Frontier.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Customer Bliss

APRIL 12, 2019

Monica shares that she found her purpose doing customer experience work, and after creating a new customer-driven culture in her prior position at JEA (an electric utility company), she was looking forward to leading a CX transition from the ground up. 3-Stage Approach to A New CX Transformation.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: FTD’s Digital CX Transformation Amidst a Challenging Backdrop.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Customer Bliss

JANUARY 4, 2019

#CustomerExperience #CX Click To Tweet. Lastly, Alan shared some advice regarding resources that help him work more efficiently in terms of implementing the CX transformation. Sharpen your project management skills so you can maintain momentum on your CX projects and not feel overwhelmed. About Alan Dubovsky.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132