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Are You There, Company? It's Me, Your Customer.

PeopleMetrics

Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. These individuals are often called “case managers.”

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

TRANSCRIPT: [GRAPHIC: "Coming Up."]. I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. and I started this with nobody - like it was just me in an office - and I think we have a couple pictures of that office - yeah, that was the first office on 12th street.

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