Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. As Nate puts it: The customer voice gets louder.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

Experience Investigators

MARCH 23, 2021

Never dealing with customers. It’s shockingly easy, in today’s business environment, to never actually interact with customers. Web sites are designed, invoices are sent, and even customer feedback surveys are requested, but everything is so wonderfully automatic! If not, it’s time to communicate and educate.

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

PeopleMetrics

NOVEMBER 1, 2022

To avoid these issues, banks need to familiarize themselves with their customers’ expectations in order to meet their needs and develop a positive customer experience. For banks, the most common expectations customers will have include: Secure services. Learn how to map customer journeys with this guide.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

SurveySensum

OCTOBER 3, 2023

Customer Profile What is your age? What is your education level? Ensuring customers know how to reach out for support post-purchase enhances their trust and satisfaction. Close the feedback loop by analyzing the feedback and sharing it with the respective dealers and after-sales teams.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

Intercom, Inc.

FEBRUARY 25, 2021

Six steps of the journey mapping process with Annette Franz, on Winning Digital Customers. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Things like being a trainer, being an educator, being a problem solver, analyzer, auditors, there’s so much there.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 21, 2023

Focus on Both – Detractors and Passives Passive customers may not express dissatisfaction like detractors , but they still hold significant value for your business. It will have a lot of impact on customer retention. Omnichannel Feedback: Capture insights from multiple channels and touchpoints. Just like how Olay did.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52