Compliance Contact Center Legal Machine Learning 
DMG Consulting
AUGUST 10, 2018
DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. Contact Center Application. Technology. How it Works.
Hodusoft
JANUARY 24, 2024
The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Inbound and Outbound Call Center Software Personalized communication starts with specialized software made for both inbound and outbound calls.
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Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. But comparing and purchasing call center monitoring software isn’t as simple as it may seem.
Intercom, Inc.
MARCH 29, 2022
The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Here are a few examples.
Intercom
DECEMBER 14, 2023
Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” The way we communicate and the way we write a help center article may not be the optimal way to write it.
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