Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. Peter Abah. discover_crm. Craig Borowski.

Contact Center 210

Contact Center CRM Technology Technology 210

MattsenKumar

JUNE 11, 2021

It can be over a call, through an email, or events where customers were unable to reach a support agent because of: Poorly optimized IVR. Here’s how organizations can identify areas for support quality improvement: Seek Customer Feedback: Listening to it firsthand from customers is perhaps the best idea.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

MattsenKumar

JUNE 9, 2021

Use a BCP for customer service to ensure minimum disruption. Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Customers are now showcasing how the product looks and works in real life. Act on Customer Feedback.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

ECXO

JULY 26, 2023

Fortunately, there are a few organizations that stand out in their utilization of this information and in incorporating customer feedback into their products and services. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Zendesk

JANUARY 26, 2023

Additional apps added in January: API Data Sync by Knots (Support) lets you retrieve data from or send data to backend systems via REST API, allowing you to sync data between Zendesk and other tools–like your ERP, CRM, webshop, and on-premise software. airfocus (Support) is a platform built for the new way of doing product management.

Compliance 52

Compliance Education Construction AI 52

CommBox

FEBRUARY 2, 2022

How can you make them better if you don’t know what your customers think about your products and services? Use WhatsApp chatbots to receive fast customer feedback and achieve more significant results with no extra costs. Include a feedback button in your conversation with a bot. . Get updates directly to your CRM.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98