Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 67

Government Omnichannel CRM Technology 67

Execs In The Know

JUNE 7, 2023

In an era where customers hold the power, their experience with a brand can make or break its success. With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences.

CX 85

CX Compliance Artificial Intelligence AI 85

Sprinklr

OCTOBER 5, 2021

It’s a common misconception that customers who raise complaints do so because they have nothing better to do, or worse still, because they are looking for a way to gain free or discounted products and services. The truth is that most customers who lodge complaints do so because they are at their wits’ end — and just want their issue resolved.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Experience Investigators

MAY 11, 2021

What does Customer Experience Management Require? Governance and Discipline. What is customer experience strategy? Let’s start by defining what it’s not: It can’t be “have a great customer experience” or “exceed customer expectations.” Technology and Tools.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Zendesk

NOVEMBER 28, 2023

AIaaS is a cost-effective way for businesses to use plug-and-play AI functionality to keep up with evolving business trends and customer expectations —without heavy IT spending. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country.

Government 94

Government CX Omnichannel Social Media 94

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Growing Demand for Digital Customer Service.

Government 52

Government Omnichannel Customer Service Compliance 52