Comm100

NOVEMBER 14, 2023

Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.

Technology 52

Technology Technology Legal Compliance 52

Zendesk

JUNE 29, 2023

With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Seamlessly search across all company apps from within Zendesk Support without ever having to leave the page.

Invoicing 52

Invoicing AI Legal CRM 52

Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. million in 2022 to US$34, 570.73 million by 2028; it is likely to record a CAGR of 7.5%

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. According to a report , about 59% of customers expect companies to deliver advanced digital experiences to keep their business.

Contact Center 52

Contact Center Compliance Healthcare Education 52

Hodusoft

OCTOBER 4, 2023

Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors. Customer satisfaction: Cost-efficient communication can lead to faster response times and better customer service.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52