Logicalware

OCTOBER 12, 2021

With two-thirds of companies now competing on customer experience alone, quality assurance enables contact centres to ensure they’re continuously delivering consistent, compliant and high-quality customer service [1]. the manufacturing industry, where?quality sold on to customers.?For for the customer,?and?lives

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. branch of a German consumer products manufacturer.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

SEPTEMBER 5, 2017

Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack is a regular public speaker on customer service/experience, AI, and automation. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140