Sprinklr

OCTOBER 5, 2021

In this guidance, the governing body is seeking to modernize the way financial firms define and deal with complaints from consumers and small businesses. But by not responding to them, you risk leaving other customers and prospects with a bad impression of your brand, and increasingly, regulatory penalties for non-compliance.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also essential for the vendor to be transparent and proactive in sharing any compliance changes.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Doing CX Right

JULY 14, 2020

Fostering a Culture of Innovation. Sustaining Growth with Best Practices for Organizational Design & Governance. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. Navigating Through Disruption with New Strategic Models. Going Virtual. The Blockchain Revolution.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

SurveySensum

DECEMBER 29, 2023

These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation. Managing Data Security and Privacy Compliance with stringent data privacy regulations and implementing robust security measures is imperative in safeguarding patient information.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Social Suites. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. That future is here.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20