Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

MARCH 21, 2024

Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. and “Which social media platforms do you use to shop?” Now that you know the importance of Customer Personas, why wait?

Social Media 52

Social Media Retail Text Analytics Construction 52

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

NOVEMBER 22, 2023

Off-Site Feedback Outreach Social Media : There are around 4.62 billion active social media customers. That’s why use your social media accounts as virtual community bulletin boards. Here’s what you can do – Leverage the power of the text analytics tool. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Text analysis for surveys.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Example of text analytics with sub-categories.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114