DMG Consulting

JUNE 8, 2021

These increasingly sophisticated analytics solutions have evolved from basic keyword search applications that helped companies understand call reasons to advanced business intelligence (BI) offerings that provide insights and an appreciation of customer sentiment. Product Innovation. Broader Use Cases for IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Uniphore

JANUARY 25, 2022

Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And if tech companies aren’t bridging into more traditional industries, they are enabling more conventional counterparts with the technologically advanced tools that our modern customers expect.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. And their legal team will be, “Yes, it does.”

AI 98

AI Start-ups Legal Technology 98