Contact Center Government Hospitality Technology 
Fonolo
NOVEMBER 19, 2020
As the contact center continues to evolve rapidly, it’s important to take a step back and evaluate the big picture periodically. Over the past few months, our team at Fonolo has been working diligently to explore the latest contact center trends. The State of the Contact Center in 2020. Happier customers.
Fonolo
AUGUST 28, 2018
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Avaya is represented indirectly since its technology powers companies like Teletech and West. This is not surprising, since most call center technology companies are based in the US and so new technology spreads there first.
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Ameyo Callversations
MAY 17, 2021
And organizations that set up their technology and infrastructure looking at work from home as a temporary solution are now re-thinking the situation as the pandemic is still not over. How Remote Contact Center Software can benefit your Business? How Remote Contact Center Software can benefit your Business?
Fonolo
APRIL 1, 2021
Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. Jeremy Watkin is a contact center industry leader with over two decades of experience. Blair Pleasant is a top unified communication and contact center analyst. Peter Ryan.
Taylor Reach Group
JUNE 15, 2017
Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.
Fonolo
MAY 22, 2018
This month, we were fortunate to get an early copy of a new survey, by Ryan Strategic Advisory, that asked BPO contact centers about call-backs, and I’m happy to share some of that data with you here. For this report, he gathered the views of 352 enterprise executives, each with decision-making authority over contact centers.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. 14% of contact center leaders predict growth of more than 10%.
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