CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Jeremy Watkin is a CX leader, contact center veteran, and Product Marketing Manager at 8X8. Yael McCue.
CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Jeremy Watkin is a CX leader, contact center veteran, and Product Marketing Manager at 8X8. Yael McCue.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
APRIL 8, 2022
Invest in areas that allow you to leverage your program data (including Voice of the Customer) to create more efficient experiences for customers. Implement and experiment with tools and solutions that can simultaneously automate and improve the customer experience. How Fanatics Activated Its CX Data Superpowers.
Execs In The Know
MAY 18, 2021
Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Doing Contact Center Quality Assurance the Right Way. Is the solution validated in the eyes of customers? What about feedback?
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. So, what does it mean?
Fonolo
MARCH 17, 2020
Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.
ClearAction
NOVEMBER 4, 2020
Even businesses that had amassed great volumes of customer data before Covid-19 are finding themselves in the same cold-start position as businesses venturing into unknown markets or reaching out to new audiences. Here’s what you can do now to outperform your industry in 2021: Nurture company-wide thirst for customer insights.
Expert insights. Personalized for you.
320 
Let's personalize your content