Fonolo

MAY 10, 2018

With career credits like Microsoft and Lands’ End under her belt, Bliss “pioneered the role of the Chief Customer Officer” and, with her understanding of enriching customer loyalty and growth, is now a celebrated keynote speaker, author, and even a podcaster (Check out the Human Duct Tape show here ). Contact Center KPI’s.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Customer Bliss

APRIL 19, 2016

Welcome To The First-Ever Episode Of The CCO “Human Duct Tape Show” I decided to name the show ‘Human Duct Tape’ because I feel that’s often the role of the CCO among the executives and strategic planning of a given organization. They’re now human duct tape.

Non-Profits 48

Non-Profits Hospitality Hospitality Contact Center 48

Customer Bliss

JUNE 16, 2016

I call my podcast The Human Duct Tape Show because that’s actually how I view CCO work — we’re the duct tape of organizations. If marketing looks at customers one way and operations looks at customers another way, that means the experience that the customer gets is shoddy and misaligned.

Customer Experience 56

Customer Experience Customer Acquisition Finance Customer Retention 56

Fonolo

JANUARY 14, 2020

As a help-desk software solution, they cover a variety of topics, including growth, marketing, culture, and product management, all themed around improving the customer experience. Top Pick: Creating a winning customer-centric marketing strategy. She’s also an author and a podcaster (you can check out the Human Duct Tape Show ). .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Customer Bliss

JANUARY 12, 2018

From seeing how parcel was delivered, to listening on customer contact calls, speaking to postal staff and drivers – Christine and this cross-function team were able to better understand and decide priorities based on observation and customer feedback. . Listen to customers and take action.

Customer Experience 66

Customer Experience Finance CX Transformation CX 66

Customer Bliss

OCTOBER 31, 2017

Ask questions that haven’t been asked: who are the unhappy clients, who are promoters, what are the top reasons client contact us, who contacted us the most? 90 Day Plan: Schedule roadshows and set up meetings with C-level executives in the markets. No one asked these questions.

Customer Experience 0

Customer Experience Education Start-ups Gaming 0

Customer Bliss

AUGUST 23, 2018

In his role, Anand leads on future customer experience strategy, securing investment in customer experience initiatives and overseeing the company’s customer contact teams. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Transportation 51

Transportation CX Hospitality Hospitality 51