SugarCRM

AUGUST 29, 2023

Using Your CRM to Elevate Cross-Selling and Upselling Opportunities Now that we have established the two selling methods, how can you leverage those without bombarding your customers with phone calls and marketing materials and potentially losing them?

CRM 26

CRM Social Media Omnichannel Start-ups 26

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. What Are Virtual Call Centers and Contact Centers?

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Of course, there are any number of ways a potential customer or client can discover you. Social media.

Social Media 98

Social Media CRM B2B B2C 98

Zendesk

JANUARY 5, 2022

Warm leads know about your company and have expressed some level of interest, perhaps by visiting your website or commenting on a social media post. The more data you gather and compile into notable reports, the more traction your organization will get from publications, social media, and word of mouth.

Sales 105

Sales Outlook Social Media B2B 105

Hodusoft

MAY 10, 2023

CRM (Customer Relationship Management) – CRM generally refers to the strategies, processes, and technologies used to manage a company’s interactions with customers and potential customers. It is important to note that AHT can greatly impact customer satisfaction, operational efficiency, and cost.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

Hodusoft

MAY 17, 2024

In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Zendesk

DECEMBER 21, 2021

We’re well into the final quarter of 2021, and that means it’s time for the fiscal year to wrap up, year-end statistics to flood in, and 2022 strategizing to begin. With this in mind, the priorities of sales representatives need to shift to keep up. When this happens, non-product aspects of a business start to stand out.

Sales 98

Sales Social Media CRM B2B 98

Zendesk

JUNE 9, 2022

You give up and decide to buy a dress elsewhere. This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. Your business has a multichannel strategy because you communicate with customers on various channels. Image source.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. Ticketing Systems: Automatically create, assign, and track customer service requests.

Customer Service 78

Customer Service Social Media Omnichannel AI 78

SugarCRM

SEPTEMBER 30, 2022

The relationships you have with them are the sum of every interaction and purchase across their entire “lifetime” as your customer. Understanding a prospect’s potential longevity as a customer is an essential metric in helping you sell smarter and retain longer. What is Customer Lifetime Value (CLV)? Calculating Your CLV.

CRM 26

CRM Touchpoint Net Promoter Score Customer Acquisition 26

Fonolo

FEBRUARY 14, 2023

Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. In other words, you can offer a more unified experience for your customers, no matter what channel they start or end the interaction on.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

OCTOBER 18, 2022

By now, you know the importance of customer relationship management (CRM) and the impact it can have on your business. There are now more than 2,200 CRM providers in the U.S. We’ve put together a guide to CRM pricing to help you know what to look for, what’s standard, and what you can afford to skip.

CRM 26

CRM Start-ups Sales Social Media 26

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

MAY 23, 2023

Let’s start with some definitions. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. Feedback Loops Continuously gather customer feedback and adapt your strategies as needed to improve and nurture your relationships.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based. Salesforce CRM.

B2B 80

B2B Sales CRM Artificial Intelligence 80

Zendesk

AUGUST 12, 2021

Some marketing teams would treat that person like any other potential customer who lands on your site—but that’s a huge mistake. Consumers who explicitly express interest in your brand are worth more time and effort than someone who casually clicks on a social media ad. Signed up for a webinar. What is an MQL?

Social Media 98

Social Media CRM Sales B2C 98

SurveySensum

DECEMBER 27, 2023

These valuable insights could help identify areas of improvement, such as service delivery and customer relationships, thus allowing you to work on them promptly and improve future customer interactions. Different CRM tools will work best in specific industries.

Customer Satisfaction 52

Customer Satisfaction Real Estate CRM Start-ups 52

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. Consider outsourcing. Voice call-backs.

Technology 87

Technology Technology Contact Center CRM 87

Help Scout

JUNE 1, 2021

As a small business, keeping up with customer support can be a tough task. Though standard email applications like Gmail or Outlook may work initially to manage incoming customer requests, they don’t work as a long-term solution. Help desk software is a tool that centralizes all of your service-related customer interactions.

Outlook 97

Outlook Social Media Customer Relationship Start-ups 97

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. Select List of SaaS Customer Success Solutions. Select List of CRM solutions.

Business Growth 71

Business Growth CRM Social Media Sales 71

Hodusoft

NOVEMBER 17, 2021

Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. The seamless experience translates to effortless delivery of support across multiple channels, and win customers for life.

Contact Center 98

Contact Center Omnichannel Social Media Artificial Intelligence 98

Zendesk

AUGUST 1, 2022

Before you start researching options on your own, you’ll likely ask your friends and family for their recommendations—and trust those suggestions. This is why customer referral programs are so effective. Both parties win when the new customer makes a purchase—the advocate gets a reward, and the company gets a sale.

Social Media 98

Social Media Start-ups CRM Sales 98

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. It’s designed to engage your digital users through your website or mobile app, and lets you set up menu options and questions so you can direct customers to the right channel. DID YOU KNOW?

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Comm100

SEPTEMBER 19, 2022

CRM integrations. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. Social media integrations. Share content directly from the chatbot interface on social media platforms such as Facebook, Twitter, and LinkedIn.

Social Media 64

Social Media Artificial Intelligence AI Customer Satisfaction 64

Zendesk

JUNE 1, 2021

In order to build a data-rich customer profile, you need tools in place to track customer information and data. We’ve got you covered with our guide on how to develop ideal customer profiles so you can start providing personalized experiences for your buyers. What is a customer profile?

Social Media 86

Social Media B2C CRM B2B 86

Hodusoft

NOVEMBER 22, 2022

Assures greater accessibility Today’s customers demand 24*7 accessibility and greater availability of information from businesses. Adopting a multichannel approach helps businesses keep up with this expectation by introducing chatbots and IVR systems to serve customers during after-office hours.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. The Shift to Remote Work. Voice Call-Backs.

Technology 67

Technology Technology Contact Center CRM 67

Zendesk

JANUARY 28, 2022

With millions of companies still struggling to bounce back from the financial hits of the past two years, locating and acquiring new (and loyal) customers is a must. But where will these customers come from? Ads and social media strategies are fantastic for boosting your brand, but ads alone rarely close deals.

Social Media 98

Social Media CRM Sales Start-ups 98

Intercom, Inc.

NOVEMBER 28, 2018

The good news, particularly if you’re just getting started, is that you really only need two things: a framework for evaluating new tools and a few recommendations to kick off your search. Before you start contacting vendors, the first thing you should do is make a list of your core business needs. Better tools, not more tools.

Sales 192

Sales CRM Customer Relationship Management Start-ups 192

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

Hodusoft

JANUARY 1, 2023

This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media. What is Call Center Software? Features of a reliable call center software.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Hodusoft

JULY 19, 2023

Here are some of the key benefits: Enhanced Customer Service : Inbound call center software boosts customer service by offering features that help agents manage incoming calls effectively. This integration improves personalized customer service and provides agents with relevant data to efficiently resolve queries.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. It’s designed to engage your digital users through your website or mobile app, and lets you set up menu options and questions so you can direct customers to the right channel. DID YOU KNOW?

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67