Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

SEPTEMBER 14, 2023

Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences. Automated Reminders: Boost response rates with friendly reminders, prompting users to complete surveys without being intrusive.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Fonolo

NOVEMBER 17, 2020

Omnichannel, Cloud-Based Contact Centers. As the contact center melds into the ‘experience hub,’ omnichannel communication will become the standard. It will allow companies to standardize and unify customer communications across multiple communication channels. Storyline: Gamification. Go Digital or Go Home.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

JULY 27, 2023

Each of these examples shows how these brands have excelled in creating customized product recommendations, personalized email campaigns, memorable in-store experiences, and many more examples! Personalized Email Campaigns Sephora excels in delivering personalized email campaigns that resonate with their customer’s expectations.

Retail 52

Retail Customer Feedback Close the Loop Touchpoint 52

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. Recognise your business is about the customer and not you. How to overcome those challenges?

CX 129

CX Customer Experience Education Machine Learning 129

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Three words: voice of customer.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64