SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. They guide you on how to leverage the gathered insights to improve your customer experience journey. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. It is a great tool for doing NPS surveys.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

APRIL 5, 2022

SurveySensum is the best SurveyMonkey alternative as it offers prompt support, unlimited training, customizable surveys, etc., NPS, CES & CSAT surveys. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Survey Widget. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. We tie them to your CRM events so you’re triggering the measurement at the right point and the right time.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Callminer

JULY 23, 2019

Although our Stella Connect clients do provide a link-back to the full CRM ticket, what agents see at a glance in their dashboards and on the group leaderboards is very simple: star rating, comment, and reward. Most of these surveys are done through an IVR, so that advisors have more time to handle the queries of other customers.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140