Qualtrics

AUGUST 20, 2021

Arjan Vilhu is the Senior Manager Customer Insights at healthcare provider, Hill-Rom. When I’m talking to internal clients and they say, for example, ‘Our NPS went down 20 points!’ As far as what we see across our clients for relationship programs, an annual CSAT NPS-type survey, 20-30% B2B response is average. We got buy-in.”

B2B 26

B2B CX NPS Hospitality 26

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

JULY 23, 2019

Although our Stella Connect clients do provide a link-back to the full CRM ticket, what agents see at a glance in their dashboards and on the group leaderboards is very simple: star rating, comment, and reward. It’s when medical administrators and technicians serve the physicians in healthcare. (It’s Make sure to listen to calls.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

SugarCRM

SEPTEMBER 5, 2019

Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. If you are scratching your head how to decide how to make a short and interactive survey, a single NPS survey question can be your savior. First, Calculate your NPS Score. Your NPS score is 30 (50%-20% = 30). Here’s how.

NPS 30

NPS Net Promoter Score Transportation Hospitality 30

Intercom, Inc.

MAY 22, 2019

So what started as an in-app Net Promoter Score (NPS) service is now a framework around very rigorous customer experience metrics, customer effort scores and customer satisfaction (CSAT). We tie them to your CRM events so you’re triggering the measurement at the right point and the right time. What to measure in the user journey.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Totango

SEPTEMBER 20, 2019

It IS possible for the healthcare industry to move fast. What YOU have been able to achieve with Totango – visibility into customer and product health, increased NPS scores, double-digit retention, cost efficiency and scale, and so much more – demonstrates what is possible. Call the Guinness Book of World Records.

Gaming 62

Gaming Healthcare NPS Touchpoint 62

Qualtrics

NOVEMBER 21, 2019

CRM, ERP, HCM) work. Job descriptions on these roles range everywhere from NPS program runners to sales roles to marketing roles. Healthcare will begin its XM maturity journey. Benchmarking in healthcare will go to the next level. 2020 is the year that we gain consensus on what is and is not meant for these new roles.

Customer Experience 38

Customer Experience Healthcare Contact Center CX 38

Qualtrics

SEPTEMBER 24, 2019

But when you combine that data with your existing software, such as your CRM, HR systems or ERP, you can see how those experiences impact behavior. How much will a one-point increase in NPS deliver back to the bottom line? The data you get back is incredibly useful as it tells you about the sentiments and emotions of your customers.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20