Sprinklr

SEPTEMBER 27, 2021

Much like Salesforce did with CRM, Workday with HCM, and ServiceNow with SCM — Sprinklr is quickly becoming the de-facto platform for Unified-CXM. Those types of companies don’t come around often, which makes Sprinklr and its unparalleled technology so unique.

CXM 83

CXM CRM Sales Innovation 83

SurveySensum

JULY 11, 2023

Leverage Technology and Data Analytics Technology is the secret ingredient that helps brands enhance customer experience. By using technology, you can create a seamless and personalized shopping experience for your customers. times compared to those who do not.’

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

ClearAction

JULY 23, 2023

Your CRM (customer relationship management) system is typically used by all of these parties. Why this accelerates B2B CXM maturity: This built-in extended CXM team is a treasure trove of customer insights, engagement, and value-generating opportunities. Silo Focus for B2B CXM Governance 2.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 90

CXM Non-Profits Close the Loop CX 90

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. But when technologies aren’t built to work together, neither can the people using them.

CXM 98

CXM Government Start-ups Customer Experience Management 98

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Fewer silos and dead ends. More collaboration and communication. Happier customers.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

AUGUST 9, 2021

CCM vs CRM: what’s the difference? CRM is focused on managing customer interactions through data analysis. The “The State of CCM-to-CXM Transformation” report, breaks down this journey into three specific parts: CCM is led by IT departments. Technology such as live chat can provide instant access to live agents, for example.

Social Media 98

Social Media Omnichannel CXM CRM 98

Sprinklr

OCTOBER 15, 2021

With the right technology in place, AI would pick up these product mentions, plus the purchase intent (“I need a pair of tennis shoes”), and proactively route the message details to an available agent who can start a conversation with the customer. Turn your contact center into a profit center.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

DECEMBER 15, 2015

You can invest in inorganic growth : programs and technologies that entice renewals and evangelism. Amazingly, voice-of-the-customer managers, CRM managers, loyalty managers, customer reference managers, user experience designers, and so forth rarely have regular communication among one another. Growth requires fuel.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63