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Avoiding Bot Biases in Customer Experience

Taylor Reach Group

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Facebook has patented a technology through which your ability to repay a loan is determined by your social network.

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Better Together: IoT and CRM for the Manufacturing Industry

SugarCRM

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

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Mastering Sales ROI in Manufacturing: Navigating Through a Sea of Data with Strategic Analytics and Reporting

SugarCRM

For manufacturers, data analytics are a critical part of their establishments. In this new technological era, the future of manufacturing is connected facilities, where data sourced from all departments and machines flows into a central repository, being processed and ready to use.

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The Future of Marketing: Automation and Predictive Analytics

SugarCRM

Marketing technology moves fast. By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing automation has been around for a while now.