SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software.

CRM 52

CRM AI Customer Service ML 52

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Here, we will look at the trends that look set to shape the future of CCaaS in the coming years.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Hodusoft

AUGUST 9, 2021

Businesses understand that customers are today multi-platform shoppers, which has made omnichannel presence a cornerstone of great customer experience. How do omnichannel customer contact centers benefit e-commerce players? An omnichannel contact center helps in engaging the customers across all channels.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

DMG Consulting

MARCH 31, 2022

Given the substantial enhancements and innovation in the area of self-service technology and consumers’ growing preference to help themselves, it’s time for organizations to update these customer-facing applications.& IVAs are intended to support omnichannel interactions (voice, chat, messaging (e.g.,

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118