Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 26

Social Media Education Social Listening Start-ups 26

SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 20

Social Media Education Social Listening Start-ups 20

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. At the same time, they want increasingly more personalized experiences and innovative support. Posting on social media about a positive or negative experience. Video chat.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42