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Books on Customer Growth That Are a Must Read

VOZIQ

Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

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What is customer relationship management?

Intercom, Inc.

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. This process is called customer relationship marketing.

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Why Cheaping Out on Tech Support is Hurting Your Business

Helpt

Advantages of On-Shore Technical Support Improved Communication: On-shore agents are more likely to be fluent in the language of their customers, resulting in clearer communication and quicker issue resolution. Why spend so much money trying to acquire customers if you aren’t willing to keep them?

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Customer Success: The Definitive Guide to Customer-centric Growth 2020

SixteenVentures

The Definition of Customer Success. Customer Success Management Defined. Customer Success-driven Growth Defined. How to Develop a Customer Success Strategy. What Customer Success is NOT. True Customer Relationship Management. Evolving Customer Success Catalyst. Functional Support.

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