Shep Hyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. PwC Leader: Why Retailers Must Balance Digital-driven Experiences With Human-led Interaction by Judy Mottl. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis.

Customer Service 47

Customer Service Retail B2C Manufacturing 47

ClearAction

AUGUST 22, 2020

Thriving in Customer Experience on a Tight Budget Lynn Hunsaker. Customer experience management on a tight budget can still achieve great progress. You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Compelling Action.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Helpt

FEBRUARY 27, 2023

One way to achieve this goal is by investing in customer experience. Providing excellent technical support is crucial to building a loyal customer base, increasing revenue, and expanding the business. By investing in dedicated tech support, businesses can deliver exceptional customer service and generate more revenue.

Manufacturing 52

Manufacturing Customer Loyalty Customer Satisfaction Customer Acquisition 52

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. Service organizations that use technology to revamp CX can reduce cost to serve by 20% to 40%. Scale smarter with self-service and AI.

E-commerce 64

E-commerce Customer Service Social Media AI 64

ClearAction

MAY 29, 2016

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? How Executives Think of Customer Experience. Executives tend to think of customer experiences as something happening at the periphery of the company.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Shep Hyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Return Customer

MAY 16, 2018

From a customer’s perspective, the learning curve required to use a new product or service efficiently is often the biggest deterrent. Effective onboarding strategies can help with customer acquisition and improve customer experience. Signing up a new customer is not the end of a sales journey.

B2B 71

B2B Manufacturing Customer Acquisition Customer Loyalty 71