Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Zendesk

DECEMBER 1, 2021

The customer lifecycle can be thought of as an arc that builds from a customer first learning about your company and products toward the final goal: customer loyalty. The customer lifecycle occurs over five stages : Awareness. Retention is where the work of the relationship begins.

CRM 52

CRM Social Media Customer Acquisition Customer Loyalty 52

Zendesk

MAY 19, 2022

Customer acquisition cost (CAC). Customer acquisition cost (CAC) refers to the amount of money spent on the process of acquiring a customer. CAC includes marketing expenses, sales rep pay and commission, and work hours dedicated to wooing that customer. NPS is a metric used to assess customer loyalty.

Sales 98

Sales Non-Profits B2C CRM 98

SugarCRM

SEPTEMBER 14, 2020

Connecting those two is where the magic happens, and once that connection is made, you can rely on it to bring customers back time and time again. When it comes to making the kind of connection that turns customers into recurring customers, CRM (customer relationship management), is key.

CRM 42

CRM Customer Loyalty Social Media Sales 42

Zendesk

AUGUST 1, 2022

People may not trust every random customer, but they likely trust their friends, family, and colleagues. According to a Sprout Social report , 71 percent of U.S. consumers’ purchase decisions are at least somewhat influenced by social media posts from people they know. They attract new customers at a low cost.

Social Media 98

Social Media Start-ups CRM Sales 98

Qualtrics

OCTOBER 28, 2020

Use this simple plan to turn your siloed customer data and insights into valuable actions that help grow your business and brand equity. We all need to listen to our customers. Marketing, IT and Customer Experience (CX) teams may already do this by collecting customer data from social media , surveys , website and sales transactions.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34