Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. What is omnichannel retailing?

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Zendesk

OCTOBER 5, 2022

This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn. In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Hodusoft

JUNE 14, 2023

Listen intently To build rapport with prospects and customers over phone calls, listening with intent can be a game changer. If the customer chooses to talk with an agent, then the system directs the call to the most suitable agent who is best equipped to handle their requests or queries and serve them in the best possible way.

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Shep Hyken

AUGUST 23, 2021

Reducing friction creates efficiencies, not only for the customer but also the business. Customers expect an easy and convenient experience with anyone they do business with. A great product delivered with a great customer experience that is also easy is a winning combination. And, it’s a competitive differentiator.

Customer Service 17

Customer Service Retail Omnichannel Customer Relationship Management 17

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. Optimizing customer experience for mobile devices. Meeting customer expectations. Providing instant fulfillment for online customers. The expectations of customers keep changing and so do the trends. Top customer experience trends in 2022.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59